Terms and Conditions

Because each of our water barriers is custom-made according to the customer's wishes, it is the customer's responsibility to provide accurate measurements. Please ensure your measurements are correct before ordering, as DEFE accepts no responsibility for incorrect measurements.

If the size is too long, we can recut the sheet according to the desired specifications. An additional service fee will be charged.

If the measurement is too short, we unfortunately cannot add further to the water barrier without seriously compromising your protection. In that case, you can remeasure the wall, and we will build a new barrier. You will be charged for this service.

DEFE barriers are non-refundable. Should damage occur during transport, we will provide a replacement if you are contacted within 5 working days.

Although we have confidence in our product, due to the erratic and unforeseen nature of floods, we cannot guarantee that your protected area will remain completely water-free. DEFE accepts no responsibility for damage occurring in your protected area.